FAQ

If you wish to cancel or change your order, contact us at support@defiantsociety.com. Unfortunately our made-on-demand system doesn’t allow us to modify orders that are already being processed. You have two (2) hours from the date and time of your order to either make your change or cancel. If your order has already been processed, you'll need to visit our Return Center to request a return or exchange once you receive your item(s).

Processing means that we have received your order and payment, and we are now in the process of creating your item(s).

A completed order means that we have packed and shipped your order. You can track the status of your order by referring to the tracking number provided in the confirmation email we send to you once shipped.

Since our products are custom-made and one-of-a-kind we are unable to offer price matching.

You'll receive an email with your tracking information and order details. Check your spam or junk folders if you haven’t received a final shipping notice. If you still can’t find your confirmation email send a note to support@defiantsociety.com and we’ll send you a copy!

Note: Add support@defiantsociety.com to your address book so you don’t miss any important updates!

Sorry. We do not offer wholesale or resell. Defiant Society reserves the right to cancel customer orders at its discretion if it believes a customer is reselling without permission.

Teams, clubs, and groups are welcome to contact us for quantity pricing. We will provide quotes for 12+ of the same item. Email us at support@defiantsociety.com

Mistakes can happen. If you received your order and believe items are missing, visit our Return Center and fill out the form. Include the details of your issue. We'll be happy to investigate quickly and help you out.

You received a damaged item? Don’t worry - we’ll have it sorted out in no time! Visit Return Center and provide us with the details needed to make this right. We'll send you a replacement.

Processing & Creation

3 days

FREE Shipping

7 - 15 days

Delivered to United States and Canada by Canada Post, DHL, FedEx, UPS, or USPS. 😊

Yes. You receive a tracking number.

Yes, all packages are provided with protective wrapping.

Orders are processed, created, and shipped in 3 days. If your order is ready for shipping between Saturday morning and Sunday night or on a statutory holiday you may have to wait until the next available business day for shipping. During high-volume sales events like Black Friday/Cyber Monday or Boxing Day/Week, there may be additional delays.

Available shipping methods:

FREE Shipping

•This option is free for all shipments to United States and Canada.

Expedited Shipping (Upgrade)

•Give us a shout if you would like your parcel shipped by expedited shipping. Once we have your address we will send you a price. Available in United States and Canada.

To ensure the safe delivery of our parcels, some couriers require a signature. If you do not wish to sign for your package, you may leave a note in your order comments requesting the signature to be waived - this is done at your own risk. Defiant Society is not responsible for lost or stolen packages.

Yes. If you received the wrong item, or your item is damaged or defective we offer a 60 day Return or Exchange. For a cash refund you must make your claim within 14 days and for a store credit within 60 days. Note: Please follow the Size Guides available for each product. Contact Customer Support if a size replacement is required.

We want you to be fully satified with your Defiant Society purchase. If your item is damaged, defective, or the wrong item then you may return it within 60 days of when you received your order for a store credit, gift card, or exchange. To receive a refund you must file a claim within 14 days of when you received your order. Need additional details or answers? Refer to Returns & Exchanges 

Please note: Due to our products being custom-made Defiant Society does not offer refunds if you happen to order the wrong item or wrong size. We do, however, offer a one-time free replacement (shipping and handling extra). Visit Returns & Exchanges for more info.

If you are unhappy with any of our products for any reason, we will gladly issue you the appropriate credit for non-final sale items within 60 days of the product delivery date. Items and packaging must be in their original condition with tags attached to be eligible.

Please note: We cannot accept a return (even within 60 days of receipt) in certain situations, including, but not limited to:

Products showing excessive wear and tear.

Items damaged by misuse, alterations, improper care, or accidents. Items listed as final sale at the time of purchase. Clearance Section items, and/or items which were purchased at a mark-down price of 40% or greater.

Gift cards.

Instances of abuse of the Defiant Society Return Policy.

The acceptance of a return is determined at the sole discretion of Defiant Society.

After your order has been delivered, you have up to 60 days from the delivery date to initiate a return. Go to Return Center and fill out a claim. Wait for instructions then package your item(s), attach the return label that we provide, and drop off your parcel at the appropriate shipping location. Visit Returns & Exchanges for more info.

Once your return has been initiated, you will receive an email which provides a link that allows you to check in on your returned parcel's status.  If you want to check in and know details of its whereabouts, please refer back to this email.

You will be notified via email once your return or exchange has been processed by our team, which will include the creation of the appropriate store credit if applicable.

Please email our team at support@defiantsociety.com if you have any additional questions.

If you make a purchase between October 1 and December 24, you have until January 27 to make a return or exchange. For more details, check out Returns & Exchanges. Use the Return Center to start your claim or email us at support@defiantsociety.com if you have any issues.

If you choose to exchange an item because it is damaged, defective, or we sent the wrong item - then there is no cost to you. If you choose to exchange an item because you ordered the wrong item or wrong size then we charge a flat fee of $55. This fee covers the cost of shipping the item(s) back to us, as well as sending the new item(s) back to you, and handling.

Please use the Return Center to guide you through the process of returning or exchanging items. A maximum of 3 items are allowed per claim initiated. If you are claiming more than 3 items you must start another claim. You will be asked to upload photos clearly showing the issue. You will then be prompted to return the item. If Defiant Society is responsible for the issue, we will cover the cost of returning and replacing the item(s).

Cancel Your Order

If you need to cancel your order, please contact our helpful Customer Service team at support@defiantsociety.com within 2 hours of placing your order.

If we aren't able to process the cancellation request then you can send your order back to us for a store credit once received (Note: You will be responsible for shipping fees).

Change Your Order

If you wish to make a change to your order please contact us at support@defiantsociety.com within 2 hours of placing your order. Your original order will be canceled and refunded to allow you to place your new one.

All Defiant Society accessories are final sale. Should one of these items be damaged or defective upon receipt, please immediately contact our friendly customer service team at support@defiantsociety.com and we will assist you with sending a replacement.

No, only one coupon code can be used at checkout although a coupon code may be used with a sales event. Certain offers cannot be combined - please check the offer for details, or email us at support@defiantsociety.com for assistance.

Yes. All applicable provincial/state and federal taxes are calculated automatically at checkout based on your shipping address. International orders (if approved) may be subject to taxes and duty which are outside of Defiant Society's control.

Defiant Society accepts 1 gift card per transaction. If you have more than 1 gift card you would like to use on a purchase, please contact us at support@defiantsocity.com. Include your gift card numbers so we can combine your multiple gift cards into one single gift card.

Yes it does. But since you're ordering online it's a great idea to follow the guidelines in the Size Guide located on each product page. Our footwear is true to size - but by measuring your feet you won't be disappointed. 🤗

LACE UP BOOTS - Tough rubber soles and high-grade vegan leather.

LOW TOP & HIGH TOP SHOES - Tough rubber sole and high-grade canvas.

Yes, 100% waterproof.

Yes. Our footwear has amazing grip. 🙂

Absolutely not. We use state-of-the-art digital injection printing.