Returns & Exchanges

If you have a return or exchange please be patient while we work through the process. Refer to the chart and the instructions written below. If you have a question, contact customer support

😍FULL 60 DAY RETURN & EXCHANGE POLICY ON ALL DEFECTIVE OR DAMAGED ITEMS

IMPORTANT: If the product you ordered is vegan leather and is out of shape when it arrives - please give the item 1 - 2 days to reshape. You will be amazed! 👍

IMPORTANT: Measure your feet before ordering any type of footwear using the size guides available 👍

IMPORTANT: If 60 days has expired from the shipping date you received on your parcel slip - and you have not started your claim - then we are unable to offer you a return or exchange

YOUR ISSUE	ELIGIBLE TO RETURN FOR REFUND?	ELIGIBLE TO RETURN FOR EXCHANGE?	FREE SHIPPING AND HANDLING?	EXPECTED CONDITION OF RETURNED ITEM
Received damaged or defective item	Yes	Yes	Yes	Defective or damaged item, damaged packaging, damaged tags and labels
Received wrong item or wrong size	Yes	Yes	Yes	Item, packaging, tags, and labels in original and new condition
Ordered wrong item or wrong size	No	No	No	Contact Customer Support
Parcel mishandled, lost, or stolen	N/A	N/A	N/A	Contact Customer Support

Important Refund Information

* To receive a full refund, you must file your claim within fourteen (14) days of receiving your item.

** If you file your claim after fourteen (14) days of receiving your item a store credit will be applied.

Visit our Refund Policy

To start your claim follow these steps:

1. Notify us at support@defiantsociety.com and explain your situation. Also send us the invoice number you received during your purchase.

2. Include a minimum of one photo of the item and one photo of the original packaging. This step is mandatory. We may ask for more photos later.

3. IMPORTANT: The item and the items original packaging must be sent back to us in the condition listed in the above chart or it could be rejected.

4. We will get back to you quickly with an answer. If we say yes, please proceed to Step 5.

5. Properly package the item (make sure to include the original packaging - even if it's damaged).

6. You do NOT pay for shipping. We will send you a PAID SHIPPING voucher.

7. Process the voucher and have your item picked-up or take your item to the nearest depot for shipping to Canada.

8. IMPORTANT: To receive a Refund, you must file your claim within fourteen (14) days of receiving your order.

9. IMPORTANT: A Store Credit is issued if your claim is filed between fifteen - sixty (15 - 60) days after receiving your order.

10. IMPORTANT: To receive an Exchange, you must start your claim within sixty (60) days of receiving your order.

10. Once we receive the item, we will inspect it and send you final instructions.

11. If you qualify for a refund, we will send your refund to the same payment provider as used in your original purchase.

12. If you prefer a replacement we would be tickled-pink to send you another of the same item immediately - and yes, we will pay for the shipping.

13. You can also ask for a Gift Card if that works better for your situation! It's up to you!

Custom-Made Footwear

Our products are made-on-demand so we do not accept returns unless:

• Your item is damaged during shipping

• Your item is damaged during production

• We sent you the wrong item by mistake

Please read product descriptions and follow the size guides available to avoid disappointment.

Our Shipping Address

The Free Shipping Voucher we send you is already encoded with our address but just in case here's the full address to our Canadian office which handles all returns and exchanges. Make sure that our Canadian address is correct.

Returns and Exchanges

Defiant Society Streetwear Co

460077 Hwy 2A

Wetaskiwin, Alberta

Canada T9A 1X1

Responsible Party

The original buyer is responsible for contacting us regarding returns or exchanges and the original buyer will be the only recipient of any such refunds or exchanges if applicable.