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Refund Policy

Defiant Society has a fair, transparent Refund Policy. Read how it works below.

REFUND REASON ELIGIBLE FOR REFUND? FREE SHIPPING? REFUND DETAILS EXPECTED CONDITION OF RETURNED ITEM
Received damaged or defective item Yes Yes Refund to original payment method* or store credit** Defective or damaged item, damaged packaging, damaged tags and labels
Received wrong item or wrong size Yes Yes Refund to original payment method* or store credit** Item, packaging, tags, and labels in original and new condition
Ordered wrong item or wrong size No No Non-applicable Non-applicable

* To receive a full refund without an exchange, you must file your claim within fourteen days of receiving your wrong or damaged item.

** If you file your claim after fourteen (14) days of receiving your wrong or damaged item and you do not want a replacement a full store credit will be applied.

Received Damaged or Defective Item

To receive a full Refund without an exchange, you must file your claim within fourteen days of receiving your defective or damaged item. If you qualify for a refund, we will send you a refund using the same payment terms as used in your original purchase. To find out if you qualify for a refund, please visit Returns and Exchanges.

Received Wrong Item or Wrong Size

To receive a full Refund without an exchange, you must file your claim within fourteen days of you receiving the wrong item. If you qualify for a refund, we will send you a refund using the same payment terms as used in your original purchase. To find out if you qualify for a refund, please visit Returns and Exchanges.

Approved Refunds

Approved refunds are immediately processed, and a credit is applied to your original method of payment (such as Credit Card, Debit Card, Digital Wallet, PayPal, etc.)

Late or Missing Refunds

Please be patient. Even though we get on the ball right away some banks and credit card companies take up to ten business days to process a refund. We know. Good ole' banks! The good news is most of the time your funds are received quicker, but we thought we should give you the heads-up! If we sent you a Refund Notice and you still have not received your funds after 7 - 10 business days first contact your payment provider to verify the refund and rectify the problem. If you're still having problems after contacting your payment provider then contact us again at support@defiantsociety.com

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